RESOURCES AND TRAINING

We offer beginner volunteer training. Log-in to VHub below for in-person or virtual training session.

Your training journey

Step 1

Get set up

You’ll use three portals: Volunteer Hub to register, TaxSlayer to practice, and Link & Learn to take your test.

Step 2

Learn with us

Join our training, either in-person or online, to strengthen your skills, boost confidence, and prepare for volunteering.

Step 3

Get certified

Get IRS certified with our full support. Once you’re certified, you’re ready to start making a difference in someone’s life.

Self-Paced Certification Training

All volunteers need to complete the Volunteer Standards of Conduct (VSC), Interview & Quality Review, with the option to complete Tax Certification and Quality Review Training. Volunteers must score 80%+ on required tests.

Intake Case Review Training Self-Paced

Tax Certification Training Self-Paced – Returning volunteers are encouraged to complete this training.

Use Pub 6744 for test questions and answer sheet.

VITA Test Alerts: Basic Test, Scenario 7 , Pg. 45 – Form 1099-DIV, withholding should be $260 and Question #14 – question should read “Craig and Sarah’s standard deduction amount is $30,000.”

Study Guides and Answer Review

Below you’ll find helpful guides and resources to help you get through training.

  • 2025–2026 Mini Manual – Provided at in-person training and sites. Review and use throughout tax season.
  • Pub 4012 – IRS Volunteer Resource Guide for preparing returns in TaxSlayer.
  • Basic Study Guides
  • Basic Answer Review
  • Advance Study Guides
  • Advance Answer Review

Extra Learning Videos

QR Training Passcode: BdkeD@2a

Get started

To volunteer with Ladder Up, you’ll use three easy online tools – each with a specific purpose

Your home base

1. Volunteer Account

You’ve already done this step–great work. Here you can sign up for shifts, track your hours and access important docs.

Get hands-on practice

2. Tax Slayer

Complete free training exercises, which will prepare you for certification. Sign up using our password: TRAINPROWEB

vita.taxslayerpro.com/IRStraining

Take your certificate exam

3. Link & Learn

Access IRS resources, explore tax law topics, and submit your certification test.

linklearncertification.com

REAL IMPACT

Saving a client money means saving them from debt

One client was relying on a refund that never came and feared falling behind on bills. I sat with her, explained why, and helped her change her withholdings so she wouldn’t owe again. Moments like that show how vital this work is.

Zeb Hill